1. Services and links on our Web site
Our Web site does not allow our visitors to communicate with others or publish information that is accessible by other visitors.
This Web site contains links to other web sites. Be advised that Borealux.com is not responsible for the confidentiality practices of those sites. The statement of confidentiality applies only to this Web site. Please be vigilant and prudent when leaving this site and carefully read the statement of confidentiality of each site you visit.
2. Information gathered automatically
We combine the information from visits to our Web site with anonymous and specific data from identified persons for the following reasons:
Technical administration of the Web site; Improving the ergonomics and browsing features of our site; Customers management; Marketing.
Cookies are information files saved on your computer. Our cookies do not contain personal or confidential information.
You can deactivate the cookies at any time although in that case, you will be unable to order on-line.
4. Collection and use of your personal data
We only collect the personal data of visitors who have registered to use our services.
We do not disclose your personal information to our dealers, divisions or other businesses. We can assure you that your personal data will not be disclosed to government institutions or other authorities unless required by law.
6. Accessing the personal data we have gathered
You can ask us about all the personal information we have gathered about you by sending an email to [email protected] .
Once the request has been received, we will supply all the information we have collected about you within a week, free of charge. We may ask for proof of identification.
We reserve the right to refuse your access to information request. You will be notified as to the reasons of the refusal.
You can view, modify and update your personal information once you’ve opened a session on our Web site.
7. Support for our Statement of Confidentiality
For any information concerning our Statement of Confidentiality, please contact us by email at [email protected] .
8. Security Policy
All your personal information is securely transmitted to our Web site using an SSL (Secure Socket Layer) encryption key from GeoTrust.
We have implemented policies, rules and technical measures to protect the personal information we have gathered against:
Unauthorized access; Unwanted disclosure or use by third parties; Unauthorized modifications; Destruction or loss of information.
All credit card information is encrypted when the order is processed. We do not keep the credit card numbers in our servers. We use secure servers protected by the strongest firewalls currently available on the market. Physical access to these severs is limited and controlled.
All employees that have access to or that are involved in processing your personal information are bound by a confidentiality clause.
All these controls and procedures that are in place guaranty that your on-line shopping experience is secure. In reality, it is probably more secure to buy on-line at Borealux.com than in a restaurant or gas station.
Terms and conditions
The information and images published on this website are for information purposes only. LSAV Inc. reserves the right to change its contents without notice. The reproduction or representation, partially or in full, of the data and any other element of the site, by any process or medium whatsoever, is prohibited.
Borealux.com is a division of LSAV Inc. All purchases made with your credit card will appear on your monthly statement under LSAV. We accept Credit cards (Visa,MasterCard&American Express) as well as PayPal payments. All your personal information is securely transmitted to our Web site using an SSL (Secure Socket Layer) encryption key. All credit card information is encrypted when the order is processed. We do not keep the credit card numbers in our servers. We use secure servers protected by the strongest firewalls currently available on the market.
To place your order, just add items to your shopping cart, once you are ready to complete your order click on checkout. On the checkout page, select your country, state or province and enter your postal or zip code to generate a valid quote including your purchase and shipping. Simply follow the prompts and fill in the blanks to complete your order.
Orders ship once they have been reviewed and accepted by LSAV inc. At our sole discretion we may cancel an order, in full or in part, and issue a refund in cases including but not limited to, fraud, suspected fraud, orders to certain countries, regions or IP address, incomplete address, missing or invalid contact number, site malfunction, product availability, errors in price, shipping quotes or tax rate. We may also contact you by phone or by e-mail to validate your personal information or to get any additional information pertaining to the fulfillment or your order. For more information about order fulfillment please visit the Shipping page.
On Webstore purchases (excluding bulk and special orders)
You may return a product for refund, or exchange within 14 days of the order shipment date. (The order shipment date and order notification are provided to you by email). All returns must be accompanied with a Return Merchandise Authorization number (RMA #). Please contact us if you wish to return your order and we will send you an RMA number.
If your order is returned for reasons including but not limited to: Incomplete or wrong address, if you refuse to accept the package, or if don’t follow up with the courier company to receive your package. The courier company will charge us the return shipping fees. Once we receive the package, we will then refund the original value of your order minus the shipping fees as well as the return shipping fees.
If we shipped you the wrong product, or it arrived defective or damaged. All items we ship are in perfect condition. If your item was damaged during shipping or if you received the wrong item, please send us a picture of the item within 14 days of the original shipping date to arrange for a refund or exchange. We will send a replacement or refund you for your purchase. We may require that the item(s) be returned in their original packaging, along with all accessories where applicable.
If you ordered the wrong item, wrong size, or simply changed your mind, we will refund you for your purchase (minus the shipping cost), provided the returned item(s) are sent back in their original packaging, along with all accessories, and that your item(s) is in “as-new” condition, and the purchased product was not marked as a clearance, close-out or non-returnable item. When your item is received, you will be issued a refund through your original payment method (credit card or PayPal) for the merchandise only. (Please note that you will be responsible for return shipping costs). Additional restrictions may apply for some items (such as party accessories), please contact us for more information.
On bulk purchases and special orders
Please note that there’s no return on bulk and special orders (except for warranty exchanges) so if you are unsure that this product is what you need, we strongly suggest buying a few samples first and test them out before placing a bulk order.
On purchases made in our store
The BOREALUX store features a full showroom that allows customers to preview items before buying them, making sure that they’re the right products to fulfill all needs and specific demands. Consequently, all in store sales are final; no exchange, no refund.
Please note that the warranty on defective items still applies on all in store sales.
Canadian orders are charged taxes as follow, depending on destination:
- Quebec 14.975% Quebec Sales Tax.
- Ontario, NB, NF & NS: 13% HST.
- PEI: 14% HST
- Manitoba, Saskatchewan, Alberta, BC and The Territories: 5% GST.
We will honor a five years warranty to cover any manufacturer’s defect. The warranty becomes null and void after inappropriate usage, including but not limited to:
- Usage at temperatures or in environments outside of guidelines
- Tempering with physical integrity of the item (cutting, soldering, rewiring etc.)
- Usage of a power supply other than the one sold by BOREALUX, when applicable.
- Inappropriate installation and/or installation made by unqualified individual (professional installation recommended).
- Water damage
- Physical damage
IN-WARRANTY RETURN PROCESS
In the unlikely event that your product is defective, we invite you to follow the below stated procedure to return your item.
- Contact us in order to receive a RMA (Return Merchandise Authorization) number.
- Once you have received your RMA number, simply return your item to us. Please note that you are responsible for all shipping charges and we recommend that you take insurance along with a tracking number.
- After we have assessed that the return item is subject to warranty, we will at our sole discretion either:a) Repair the item at no cost. b) Replacement with a new or refurbished item of the same or similar model, always at no cost to you.
We will cover the cost of shipping to return the item to you at the original address of purchase. Charges will apply should you wish to have the item shipped to a different location.
We are committed to maintaining the privacy of our customers in the electronic environment.
You may be required to provide personal information to us when ordering a product or registering for a customer profile. You will know when this information is being collected because you will be asked to complete and submit a form. We need this information to deliver products to customers, provide customer support and/or to administer customer accounts.
We do not share any personal information of our customers with any third parties. From time to time, we may be required to provide personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. Unless prevented by law, we do not release personal information.
By placing your order you are agreeing to this disclaimer
You are also agreeing to absolve LSAV inc, any of its employees, officers or investors from any responsibility regarding to any resulting injury, including but not limited to, financial or physical, resulting from any use or misuse of any of our products, both now and in the future.
We ship everywhere in Canada and to the US including to PO boxes.
- Free Shipping inside Canada
- Flat rate of 20$ for US shipping
It depends on what you are ordering, how much you are ordering, and where it is shipped. All items ship from Montreal Canada, you can determine the cost of shipping your order by adding the items you want to the shopping cart and entering your postal code or zip code and country in the Shipping Estimator on the cart page.
We do our utmost to ship all orders within 1 business day. All Canadian orders ship are typically received within 2 to 3 business days.
Canadian orders are charged taxes as follow, depending on destination:
- Quebec and Maritimes: for those destinations, we will consider that the client takes ownership of the goods from the province of Quebec (FOB Quebec), consequently the 14.975% Quebec Sales Tax will be billed.
- Ontario: 13% Ontario HST will be charged.
- Manitoba, Saskatchewan, Alberta, BC and The Territories: 5% GST will be charged.